Roux Family Moving
★ 1.4· 9 reviews · Salisbury, MA
⚠ Not currently active
- USDOT number
- 3585270 ↗
- MC number
- MC1212473 ↗
- Phone
- (978) 398-2784
- Fleet
- 4 trucks · 1 driver
- Safety (FMCSA)
- 0 inspections · 0 crashes
- Service area
- Interstate moves
- Location
- 18 LENA MAES WAY, Salisbury, MA 01952
- In the registry since
- 2021 · 5 years
- FMCSA registration updated
- Mar 2021
PackingMovers
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (10 dated reviews)
2.3★
2021
3
1★
2023
2
1★
2024
2
1★
2025
2
1★
2026
1
5★
4★
3★
2★
1★
Rating breakdown
1.4
9 reviews total
5
1
4
0
3
0
2
0
1
9
Customer reviews (9)
Yelp
Is there anything lower than a 1? ABSOLUTELY, UNDER NO CIRCUMSTANCE SHOULD YOU USE THESE MOVERS! Mike sounded really nice on the phone at first. We were scheduled to move on Monday, but the weather forcasted high winds and heavy rain. There was an actual storm warning issued. I was concerned for...
Yelp
Michael and his team initially were great with planning. We were excited to support a small business for our Military relocation move. The day they were supposed to come pack our items they delayed last minute several days. Our drop off date was also delayed mid delivery due to truck breakdowns. The...
Yelp
Do not use Rioux movers! At first he will sound helpful but then once he takes his "non refundable" deposit he will find an excuse to reschedule or cancel and never refund it. it's clear from his reviews that he has very poor communication skills- he will ignore you for a week and then come up with...
Yelp
BUYER BEWARE! I hired Roux Moving not only because their prices appeared to be fair but because I wanted to support a small business. Being recently widowed I appreciated the communication, care and pro-active approach given by Michael and his team. However, they over-promised, under-delivered and w...
Yelp
Michael and his team initially were great with planning. We were excited to support a small business for our Military relocation move. The day they were supposed to come pack our items they delayed last minute several days. Our drop off date was also delayed mid delivery due to truck breakdowns. The...
Yelp
Broke a vintage table leg in two places. The owner himself broke it, tho he'd been told about the table's sentimental value. I know accidents happen. That's not the point. He repaired one break, but completely his the second break from me. Dishonesty. I had the table repaired for a very modest place...
We read this company's 8 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
4 reviews · latest 2025
Damaged or lost belongingsItems broken, lost or missing during the move
4 reviews · latest 2025
“Broke a vintage table leg in two places. The owner himself broke it, tho he'd been told about the table's sentimental value” 1★ · Yelp · May 2023 · Cullen J. · See this company on Yelp →
Late pickup or deliveryPickup or delivery happened later than promised
3 reviews · latest 2025
Late pickup or deliveryPickup or delivery happened later than promised
3 reviews · latest 2025
“The day they were supposed to come pack our items they delayed last minute several days” 1★ · Yelp · Dec 2025 · Alycia .. · See this company on Yelp →
“he assured me that he would return to finish the move the same day. Long story short after 2 days of texting, excuse after excuse and ultimately being ignored, I had to go to his home to pick up my storage key.” 1★ · Yelp · Mar 2024 · Diana L. · See this company on Yelp →
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
3 reviews · latest 2025
Damage claim denied or ignoredA claim was refused, ignored, or paid a fraction of the value
3 reviews · latest 2025
“It is now June 11, 2021 after numerous emails and phone calls he has not paid me or reached out to me” 1★ · Yelp · Jun 2021 · Linda B. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 8 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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