Five Stars Movers
- USDOT number
- 1362673 ↗
- MC number
- MC521972 ↗
- Phone
- (617) 787-2800
- Fleet
- 8 trucks · 5 drivers
- Safety (FMCSA)
- 17 inspections · 3 crashes
- Service area
- Interstate moves
- Location
- 89 ADAMS ST, Newton, MA 02458
- In the registry since
- 2005 · 21 years
- FMCSA registration updated
- Jan 2026
- [email protected]
- Mobile
- (617) 828-6514
- Website
- fivestarsmovers.com
Rating trend by year
Share of 1–5★ reviews per year, Google + Yelp combined (10 dated reviews)
Rating breakdown
Star-by-star breakdown above is based on the 10 reviews we've captured the full text of so far — out of 92 total reviews across Google & Yelp.
Customer reviews (92)
Extremely poor communication , will say anything to appease you in the moment or just lie about what is really going on. Ignores calls or texts, gives untrue facts or information regarding your belongings and the delivery . I would never do busy with this man (Chris ) again .
They were supposed to arrive at eight but called and said they would be at 12 and then they showed up at three quoted one price and then it ended up being almost $700 more. Be careful they charge you for every single thing tape. wrapping up the items and also I asked if they would wear booties and t...
I hired Five Star Movers based on their great reviews and assurances of professionalism, but my experience was far from what I expected. My scheduled move was supposed to start between 1-3 PM, but the movers did not arrive until 5 PM. This major delay caused us to lose access to the freight elevator...
Our move in September 2024 was a 1 star experience and this is why:1. Only the foreman spoke English so I could not communicate with the other 2 men.2. Our carpeted stairs or wood floors were not protected at all as boxes were moved out.3. They had NO idea how to move antiques. NONE.4. They damag...
Tony and his team were a joy to work with during our move.They were extremely prompt, giving us a call 5 minutes before our scheduled move to let us know they were here. They were professional, making sure they knew where we wanted our boxes to end up in our new space. The team took extra care to ma...
Absolutely terrible experience. If I could give it a negative rating I would. When they fist packed up my apartment in Boston they tried to add charges after everything was already packed up. Only when I said "ok bring everything back up then" did they meet me on the middle with a fair resolution. I...
We read this company's 9 lowest-rated reviews and sorted what they describe, unverified, as written by the reviewers. A type is listed once two or more reviewers describe it, and a review that describes two problems is counted in both rows. Quotes are the reviewers' own words.
Damaged or lost belongingsItems broken, lost or missing during the move
5 reviews · latest 2024
“They damaged an armoire and told us numerous times that it would not survive the move.” 1★ · Yelp · Nov 2024 · Evemarie T. · See this company on Yelp →
“there was THOUSANDS of dollars worth of damage. My couch and 2 TVs appeared to have sat in water and were completed ruined (probably worth about $3,500 total), my peloton was broken ($2,800 alone)” 1★ · Yelp · Oct 2022 · Hannah M. · See this company on Yelp →
“some things were missing” 1★ · Yelp · Dec 2020 · Kim D. · See this company on Yelp →
Late pickup or deliveryPickup or delivery happened later than promised
4 reviews · latest 2025
“My scheduled move was supposed to start between 1-3 PM, but the movers did not arrive until 5 PM.” 2★ · Yelp · Jan 2025 · Dan R. · See this company on Yelp →
Bill higher than the quoteThe price went up on moving day or at delivery
3 reviews · latest 2025
“quoted one price and then it ended up being almost $700 more” 1★ · Yelp · Aug 2025 · Sarah J. · See this company on Yelp →
“gave me a decent quote based on amount of things/# of boxes and then they brought tiny boxes and filled them with trash, or not all of the way so the price tripled at the end of it” 1★ · Yelp · Nov 2021 · Chante R. · See this company on Yelp →
These are customers' accounts, quoted as written. Problem types and sums are our reading of each review. We do not verify individual claims, and the company may dispute them. Counts cover the 9 low-rated reviews we read, not every review on Google or Yelp. Bars compare the types with each other.
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